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FAQ

Q: What kind of payment do you accept?
A: You can pay for your products by Paypal or Credit Card or Western Union、Money Transfer. If customers need to buy large sums of goods, we strongly recommend Western Union Money Transfer.

Q: How long does it take for shipping?
A: The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you within 14-21 working days.

Q: Can I shipping my items to a different address nor my billing address?
A:Yes,you can ship items to a different address.When you choose the right the north face products and check out, you can fill the right shipping address by prompt for login information.

Q: Can I track the package online?
A: Yes,you can track your package online.Once we ship your package out, we will email the tracking number to you. The tracking number will be available in 36 hours.

Q:What should I do if I never received the shipment?
A: Shipping takes 14-21 days worldwide. A tracking number will be sent to you within 48 hours so you can track the progress of your order online.Please allow up to 5 days for the shipping company to update the information on their website.Shipping is Guaranteed.

Q: What should I do if I never received the shipment?
A:The rule is simple if you did not receive the item in a month from when it was sent out, we will fully refund you payment.

Q:How do you ensure your products after I finish payment?
A: Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, products’name purchased, and amount, expiration date, probably deliver time.

Q: How can I know my order status?
A: Once we send the products, we will give you a tracking number, with which you can check your order online. We are also keeping an eye on your bags until they reach you.

Q: What should I do if the items were damaged upon receipt?
A: If the items were damaged or defective upon receipt, please inform us immediately, our customer service representative will be ready to take care of your matter all the way.

Q: How long does it take for my order to be processed?
A: It only takes 24-48 hours to process your payment, an email confirmation with receipt will be sent to you once your order has been approved.

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